Refund Policy
This is a template policy, not legal advice. Have it reviewed by a qualified professional before relying on it for compliance.
Made-to-order items
Each part is 3D printed to order against your confirmed specification (material, colour, quality, and infill). Because of this, we generally cannot accept a return or refund simply because of a change of mind once printing has started.
Defects and errors
If a part arrives damaged, defective, or does not match the specification you confirmed, contact us within 7 days of delivery with photos of the issue. We will review the claim and, where we are at fault, offer a reprint or a refund.
Cancellations
An order can be cancelled for a full refund only before printing has begun. Once a part has entered production, it can no longer be cancelled.
How refunds are issued
Approved refunds are issued to the original payment method within a reasonable timeframe. (Exact timelines will depend on the payment provider once online payments are enabled.)
Contact
To raise a claim, email [EMAIL ADDRESS] with your order details. Unique3D reviews every claim individually.